Thank you for your interest in employment at Functional Behavior Services. If we have open positions, they will be listed below. We are always accepting resumes as well. Please use the form on the right to indicate what position in which you are interested, and to send us a PDF file with your resume.
Therapy Services- Client Care Coordinator
This position is under the supervision of the Office Manager Therapy Services supervisor.
Compensation: Compensation for this position will be outlined in the employee’s offer letter.
Experience: At least one-year comparable experience working with clients and/or families in a medical or therapeutic setting including providing administrative or customer service-related experience.
Education/Background: Must possess a high school diploma/GED equivalent and pass a state andfederal felony conviction screening.
The Therapy Services Client Care Coordinator serves as the face of the Functional Behavior Services(FBS) clinic for clients and their families. This position supports the clinical team by flexibly serving multiple functions at the clinic. This position will serve as an assistant to our admin and supervisory staff for day-to-day tasks that create efficiency and quality services.
This position requires the individual to consistently display a high level of professionalism with clients (adults, children, and their guardians) and staff at all levels in a fast-paced environment, sometimes under pressure, remaining flexible, resourceful, and efficient. In addition, the client care coordinator must have a strong decision-making ability and attention to detail, as well as general knowledge of the services FBS offers, and have the ability to collaborate and work well with others.
1. This position requires the individual to be available during office hours (7:30am to 7pm Monday thru Friday and pre scheduled Saturdays 9am-1pm) as scheduled monthly.
a. Employee must have reliable daily transportation.
b. Employee must reside within 15-20 min of the FBS office address to ensure reliable appearance in inclement weather.
c. Employee must be available and reliably report to work on time during inclement weather days. FBS is only closed if Northern Michigan University is closed, however, this role may include some coordination from home to relay closure information.
d. Employee must hold a valid Michigan’s driver’s license and ensure their personal auto policy (for the automobile used during FBS work time) presents with a minimum coverage of $300K bodily injury and property damage. This is to assist with FBS errands and off-site tasks.
2. Time sheets will be submitted at the schedule set forth on the timesheet calendar. Time off requests must occur a minimum of 15 days in advance of the day being requested off. It is encouraged that time off requests be submitted by the 15th of the preceding month in which the time off is being requested or may not be approved.
3. The employee must be punctual, have 4 or less call outs or late arrivals (able to arrive to work on time/ per schedule) per year and adhere to all FBS policies.
4. Demonstrate respect for supervisors, coworkers, clients, and community members.
5. All work completed for FBS, on FBS time is the property of FBS, and will not be disbursed to others without written consent from FBS’s owner.
6. Prompt responses to emails, phone- voice or text messages.
7. Notice to Leave Employment should be presented 30 days prior to the last date of employment to leave on ‘good standing’.
8. Any employee working another job will disclose this information to the FBS owner. Disclosure will be provided (in person or via email) to ensure there is not a conflict of interest.
9. Fulfill, maintain, and successfully complete all requirements /training as outlined by FBS’ funding sources, and outlined policies and procedures. Includes but not limited to CPR/1st aid, physical intervention training (full training), TB test, bloodborne pathogens, IT/Security training, etc.
Employment Qualifications/ Skills and Competencies
1. Must be at least 18 years of age and possess a minimum of a high school diploma/GED equivalent, preferred engagement in or completion of a bachelors’ degree in medical billing, administration, marketing, business management, etc. Those with a familiarity in Applied Behavior Analysis, Education, Psychology, Behavioral Sciences, or a related field will also be considered.
2. Strong keyboarding and computer skills to include Microsoft office (word and excel) and Google office suite experience at an intermediate level
3. Experience working with multi-line phone systems and office machines.
4. Knowledge of medical billing, scheduling, multiple program computer navigation and financial concepts.
5. Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPPA privacy and security rules and regulations.
6. Must have excellent interpersonal skills, with the ability to communicate effectively with others, strong organizational/ analytical and problem-solving skills, attention to detail with the ability to multitask and meet deadlines is imperative with this position.
7. Excellent verbal and written communication skills, with a pleasant, professional, and helpful demeanor and voice.
1) Maintain an appropriate therapeutic environment: cleaning, sanitizing, and organizing throughout the day. Completing opening and closing office duties as scheduled.
2) Facilitates timely and accurate flow of communication between clients/staff.
3) Performs general clerical support and duties which include, but are not limited to participation in the main reception area to answer telephone calls, field questions, receive and distribute incoming faxes, send outgoing faxes, and general office tasks.
4) Maintain confidentiality in all situations and comply with applicable workplace requirements for reporting and data collection.
5) Consistently submits clear, precise, & grammatically correct documents when completing tasks for clinicians and corresponding with clientele and service providers.
6) Maintains composure during stressful situations, uses good judgment in a crisis with safety in mind, and is able to safely and quickly respond in emergency situations.
7) Social Media: Ability to customize social media posts, increase engagement, and advertise for services via the social media platforms. Demonstrate a knowledge of marketing/ advertising strategies and concepts.
1. Accurately records client and staff cancellations, reschedules, and other scheduled time off to ensure clients receive their treatment.
2. Timely execution of scheduling communication/task needs that takes place at the center.
3. Onboarding new clients in partnership with intake, from meet and greet to first day of services.
4. Greet all clients and families as they arrive at our clinic.
5. Assists with any needed program materials to support the progression of treatment plans.
1. Assist with and engage in new hire tasks as needed.
2. Facilitating daily operations, cleanliness, team building, logistics, supply management and organization of the center.
3. Participate in staff meetings as scheduled.
4. Maintain reports, schedules, training documentation, records and other documents needed to ensure timely renewals, recertifications, etc. of FBS’ staff and clients.
5. Assists as needed in the ABA/ therapy clinic to support learners and staff with their sessions (prepping/ navigating changes/ cleanup).
Scheduling/ Billing/Funding Sources
1. Coordinates the scheduling of the therapy team, including coordination with families and other professionals/ paraprofessionals. Serves as the primary contact person for any scheduling changes, issues, or requests.
a. Serves as the backup coordinator to the ABA program as/when needed.
b. Updates and maintains accurate and detailed information pertaining to the therapy client waitlist, scheduling of therapy clients, and relays any needed information to the clinician and treatment team.
2. Engages in correspondence with parents/guardians, and assisting with all paperwork relevant to the operation of the therapy program.
3. Coordinate with funding sources (may include but not limited to: benefit checks, billing, insurance follow up calls, authorization request, etc.)
4. Provides oversight of medical records release requests, maintains patient charts for completeness and correct order, and keeps authorizations for release of medical records current in the file.
5. Answers and fields billing and insurance questions with families.
6. Reviews denials and implements timely appeal solutions as needed and requested by supervisor.
7. Ensures the timely, thorough, and accurate coordination of client Third Party Payer verifications and authorizations so that appropriate services can commence and continue with our clients.
8. Ensures authorization status is appropriately communicated and services are scheduled per coverage.
9. Coordinates and enters precisely the intake information to the system, for proper and timely billing.
10. Updates documentation on authorization policies and procedures and communicates to clinicians and supervisors.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. These include, but are not limited to, the following requirements. Reasonable accommodations may be made to enable the right candidate to perform the essential functions.
This is largely a sedentary role, with frequent sitting and computer keyboarding required. Employee will be required to sit, talk, hear, type, and write. Occasional bending, squatting, stooping, and lifting (up to 35 pounds) are required. Specific vision abilities required by this job include near, far, and field of vision.
Speech must be spoken in a manner easily understood by others. This position requires regular and punctual employee presence.
1. The employee is required to perform the following functions throughout the day/week:
a. Able to engage in Snow removal from doorways as needed throughout the day, salting walkways, using leaf blowers, sweeping, mopping, tasks as needed/ assigned.
b. Push wheelchairs to assist those that need assistance to move from different locations.
c. Sit for extended periods of time.
d. Must be able to sprint, run, or jog as needed per the clientele being served (to maintain safety in situations where the client is moving away from the employee at a rate faster than the employee).
e. Ability to move the body in a way to engage in agency- approved physical intervention techniques in response to crisis behavior.
f. Walk over uneven terrain and climb stairs to accompany or assist others in various locations/ situations.
2. Requires prompt and regular attendance to scheduled appointments/ meetings/ trainings/ sessions.
3. No sleeping, alcohol, or drug use during work hours.
4. Reports to work when scheduled in a condition to perform duties.
5. Wear protective equipment on an as needed basis per the clientele receiving services.
The employee should seek direction from their supervisor in all situations where he/she is unclear as to the course of action to follow. This position requires a personal consumer contact and possible exposure to bloodborne pathogens.
The qualifications and functions listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this. description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.
The statements above are intended to describe the general nature and level for work being performed by personnel assigned into this job classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Job related functions may be performed with or without accommodations.